Returns & Replacements
Non-defective product returns
RAL Communications Corp. is offering a 30 day money back guarantee. Products returned must be in new condition, original packaging and include all accessories (cables, disks, adapters, etc.). Returns must be initiated within 30 days of the invoice date. We reserve the right to refuse return or charge a restocking fee for incomplete or damaged returns. Any return must have an RMA number (Return Material Authorization) as described in the RMA request form below. Returns will not cover shipping expenses. The credit issued to the customer will be only for the initial product order value. The product must be returned within 10 business days of the issuance of the RMA.
Restocking fees apply to incomplete products. For missing accessories(cables, manuals, power adapters, etc.), restocking fees are 15% of the product value. For missing original product packaging restocking fees are 10% of the product value. Missing accessories and missing packaging fees can apply to same product returned (totaling 25%). For products missing main items (for example media converters missing SFP transceivers or modular networking products missing modules), returns cannot be accepted. Products tampered (seals broken, screws showing evidence of opening), with foreign bodies objects applied to the product (such as super glued stands) or substances or modified products cannot be accepted as returns. Special orders and products that are custom configured according to customer specifications (such as custom made optical filters, specific non stock optical connectors, etc.) cannot be returned.
Return of defective products under Warranty Period
If you believe you have a defective product from Datainterfaces.com, please contact us at the customer support department by e-mail: firstname.lastname@example.org. If product is under warranty, Datainterfaces.com will decide, at its sole discretion, to repair, replace or refund the product. If the product is not under the warranty terms, Datainterfaces.com will notify customer about possible repair or preferential replacement charges. Returns for Warranty must be done within the warranty period of the product. The Warranty period varies for each product and is generally available on each product's page. Warranty starts from date of purchase.
RMA Request Form
Please download here the Return Material Authorization Request Form in PDF format prior to send back any goods to Datainterfaces.com. Please fill in the RMA form and expect back the RMA number within 2 business days from submission. For quick processing of your RMA Request Form, please make sure all fields describing products are accurately filled, as well as data concerning the customer’s identity.